Refund Policy

At bulkrechargeexchange.com, operated by SaralPe Private Limited, we value our customers and strive to provide a transparent and fair experience. This Refund Policy outlines the terms under which users may request a refund for payments made on our platform.

1. General Policy

Due to the nature of our services, all transactions on bulkrechargeexchange.com are considered final, unless explicitly stated otherwise. We encourage all users to carefully review service details and transaction information before proceeding with any payment.

2. Refund Eligibility

You may be eligible for a refund under the following limited circumstances:

• Duplicate payments due to technical error
• Incorrect charges where payment was processed but service was not delivered
• Unauthorized transactions where fraud or misuse has been verified by our support team
• Service unavailability or failure directly caused by our platform, after reasonable attempts to resolve the issue have failed

3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of mind after a successful transaction
• Failure to understand or misuse of the platform
• Delays caused by external systems, banks, or payment gateways
• Breach of our Terms & Conditions by the user
• KYC/AML verification failure after initiating a transaction
• Services already rendered or consumed

4. How to Request a Refund

To request a refund, please contact our Grievance Officer within 7 days of the transaction date. Your request must include:

• Full name
• Registered email address
• Transaction ID or reference number
• Reason for the refund request
• Any relevant supporting documentation
• Send all refund requests to:
• Grievance Officer: Rahul Singh
  Email: rahul.rajawat@saralpay.com
  Subject: Refund Request – Bulk Recharge Exchange

5. Processing Time

Once your request is received and approved:

• Refunds will be processed within 7–14 business days
• Refunds will be made to the original source of payment (where technically feasible)
• You will receive an email confirmation once the refund is initiated

6. Chargebacks

Initiating a chargeback without first contacting our support may result in immediate suspension or termination of your account. We encourage resolving all issues directly with our team for a faster and fairer resolution.

7. Policy Updates

Bulk Recharge Exchange reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date.